Troubleshooting

The following information helps resolve common problems and malfunctions with the MEISTERSTÜCK 3.

ℹ Before troubleshooting, check the power supply, network connection and all connected cables and external devices.

Device will not switch on

No power supply

Check the power supply, for example the circuit fuse.
Ensure that the power cable is correctly connected to the device and socket.
If necessary, test the socket with another device.

Device does not respond

Temporary system error

Disconnect the device from the power supply for a few seconds.
Then reconnect it and switch it on.

Device automatically enters standby mode

Sleep timer is enabled

Switch the device back on.
Restart playback.
Check the sleep timer settings.

Inactivity standby is active

The device has not been used for the configured period and has automatically entered standby mode.
Switch the device back on.
Restart playback.

→ See Sleep timer

Poor sound quality

Interference from other radio transmitters or electronic devices

Increase the distance from other electronic devices.
If necessary, reposition the MEISTERSTÜCK 3.

Interference during HDMI playback

Use a high-quality, adequately shielded HDMI cable.
Check the connections on the device and TV.

Unsuitable sound settings

Check Bass, Treble, Adaptive loudness and Dynamic bass.
For testing, reset the sound settings to neutral values.

→ See Sound settings

Remote control does not respond or responds incorrectly

Distance to the device too great

Reduce the distance between the remote control and device.
Point the remote control towards the receiver on the device.

Batteries are flat

Replace the remote control batteries.
Observe the correct polarity when inserting them.

Signal path obstructed

Remove objects between the remote control and device.

→ See Remote control

No Wi-Fi network connection

Router too far away or obstructed

Ensure that the router is not obstructed.
Move the device closer to the router.
If necessary, change the alignment of the Wi-Fi antennas.

Router switched off or malfunctioning

Switch on the router.
Check the router status and internet connection.
Restart the router if necessary.

Incorrect setup procedure

Check the setup procedure used.
If using WPS, ensure that the router supports WPS.
Repeat the connection process.

→ See Connecting to a network

No sound

Sound muted or volume too low

Unmute the sound.
Increase the volume.

Incorrect playback source selected

Select the desired playback source.

Headphones connected

Unplug the headphones to play audio through the integrated speakers.

No FM / DAB+ reception

Align the FM/DAB antenna.
Run a new station scan if necessary.

No network connection

Check the network connection.

No sound from the optical or coaxial input

Check the cable connection.
On the external device, select PCM as the audio output format.

No sound via HDMI

Use the TV's HDMI connector labelled ARC or eARC.
On the TV, select PCM as the audio output format.
Check the HDMI cable and TV's HDMI settings.

No sound via Optical

Wrong audio format

On the external device, select PCM as the audio output format.

Optical cable connected incorrectly

Check the plug connections.
Check the optical cable for damage.

→ See Optical

No sound via Coaxial

Wrong audio format

On the external device, select PCM as the audio output format.

Coaxial cable not connected correctly

Check the plug connections.
Check the cable used.

No sound via HDMI

Incorrect HDMI connector on TV

Use the TV's HDMI socket labelled ARC or eARC.

Wrong audio format

On the TV, select PCM as the audio output format.

HDMI cable faulty or unsuitable

Check the connections.
Use a high-quality HDMI cable.

→ See HDMI

CD playback does not start

CD format not supported

Ensure that the CD uses a supported audio or data format.

CD is dirty

Clean the CD carefully.

CD is damaged

Use another CD.

Internet radio sometimes does not work

Station supports only a limited number of listeners

Try again later.

Radio station is not currently broadcasting

Try again later.

Internet connection interrupted

Check the network and internet connection.

→ See Internet Radio

Internet radio station disappears from the station list

Station currently unavailable

A station may be removed from the list if it no longer broadcasts or is temporarily unavailable.
Try again later.
When the station becomes available again, it may reappear in the station list.

USB device does not work

Playback format or file system not supported

Check the files on the USB device.
Check the file system used.

Hidden or problematic files on the USB device

Remove hidden or unnecessary files from the USB device if necessary.
Then reconnect the USB device.

USB device does not charge

No connection to USB device

Check the USB cable.
Plug the cable in again.
Try another compatible USB cable if necessary.

Bluetooth connection does not work

Bluetooth is already connected to another device

Disconnect the existing Bluetooth connection.
Then restart the connection process.

Problem with Bluetooth device

Switch Bluetooth off and back on on the external device.
Restart the external device if necessary.

Bluetooth device does not support the required profile

Check the Bluetooth specifications and configuration of the external device.

Bluetooth device out of range

Reduce the distance between the devices.
Avoid obstacles between the devices.

Pairing failed

Remove the MEISTERSTÜCK 3 entry from the external device's Bluetooth list.
Restart the pairing process.

→ See Bluetooth

Streaming service does not work

No internet connection

Check the network and internet connection.

Streaming service temporarily unavailable

Try again later.
Check the respective streaming provider's app or website if necessary.

User account or subscription

Check that you are signed in with the correct user account.
Check whether an active subscription is required for the desired function.

→ See Streaming services

Use factory reset only as a last resort.
A factory reset deletes saved device settings and configurations. These may include network, sound and smart home settings.

If the measures described do not resolve a fault, first restart the device. Perform a factory reset only if other measures fail.

If a smart home integration exists, you may need to set up and assign the device again in the smart home system after a reset.

→ See Factory reset