Troubleshooting
The following information helps resolve common problems and malfunctions with the sonoro ATRON.
ℹ Before troubleshooting, always check the power supply, network connection and connected cables.
Device will not switch on
No power supply
- Make sure the power cable is connected correctly.
- Check the socket being used.
Device does not respond
Temporary system error
- Disconnect the device from the power supply for a few seconds.
- Then reconnect the device.
Software does not respond
- If the device still does not respond, reset it to the factory settings and set it up again.
No network connection
Insufficient Wi-Fi signal strength
- Move the device closer to the router.
- Change the orientation of the Wi-Fi aerial.
Router switched off or unreachable
- Check that the router is switched on and working correctly.
Incorrect network setup
- Check that your router supports WPS and that the correct setup method (PBC or PIN) is being used.
- Set up the Wi-Fi connection again.
→ See Network settings
No sound or poor sound
Volume too low or muted
- Increase the volume.
Headphones connected
- Unplug the headphones.
Incorrect playback mode selected
- Select the desired playback mode.
Poor reception
- Align the FM/DAB antenna.
- Check the Wi-Fi connection when using internet radio.
Interference from other devices
- Increase the distance from other electronic devices.
Bluetooth connection does not work
Bluetooth is already connected to another device
- Disconnect the existing connection.
Bluetooth device is out of range
- Reduce the distance between the devices.
Pairing failed
- Remove the device from the Bluetooth list.
- Restart the pairing process.
→ See Bluetooth
Internet radio does not work
Station temporarily unavailable
- Try again later.
Network connection interrupted
- Check the network connection.
Station removed by the provider
- Some internet radio stations are automatically removed from the station list if they stop broadcasting permanently.
- Once the station becomes available again, it automatically reappears in the list.
→ See Internet Radio
Streaming service does not work
User account not signed in
- Sign in to the streaming service again.
Internet connection interrupted
- Check the network connection.
Streaming service temporarily unavailable
- Try again later.
→ See Streaming services
Remote control does not respond
Distance to the device too great
- Reduce the distance between the remote control and device.
Battery empty
- Replace the battery.
→ See Remote control
Alarm does not work
Alarm not enabled
- Enable the alarm.
Alarm volume too low
- Increase the alarm volume.
ℹ If a fault cannot be resolved, reset the device to its factory settings if necessary and carry out the setup again.
→ See Factory reset