Troubleshooting

A malfunction does not necessarily mean the device is defective. First check the following possible causes and solutions.

The platter does not rotate

Possible cause: The tonearm is not over or near the platter.

Solution: Move the tonearm over the platter.

Possible cause: The turntable is in standby mode.

Solution: Set the speed selector to STOP, then back to the desired speed.

Possible cause: The turntable is not switched on.

Solution: Check the on/off button on the rear. It must be pressed in.

The platter rotates, but the sound is too quiet or absent

Possible cause: The stylus guard is still fitted.

Solution: Remove the stylus guard.

Possible cause: The tonearm has not been lowered onto the record.

Solution: Lower the tonearm using the lift button.

Possible cause: The connected audio system is set incorrectly.

Solution: Check the setting, particularly MM rather than MC.

Possible cause: The stylus is damaged.

Solution: Check it and replace it if necessary.

Possible cause: The stylus or cartridge is not fitted or adjusted correctly.

Solution: Check the cartridge and push the stylus fully into place if necessary.

Possible cause: The built-in preamplifier is set incorrectly.

Solution: Set PRE AMP to OFF for PHONO and ON for AUX.

The stylus slides outwards

Possible cause: Anti-skating is not adjusted correctly.

Solution: Set anti-skating to a slightly lower value.

The stylus slides inwards

Possible cause: Anti-skating is not adjusted correctly.

Solution: Set anti-skating to a slightly higher value.

The stylus skips

Possible cause: The record is warped or scratched.

Solution: Replace the record.

Excessive background noise

Possible cause: There is dust on the stylus or record.

Solution: Remove the dust.

Rumble

Possible cause: Vibrations are transmitted to the turntable from the floor or nearby speakers.

Solution: Isolate the turntable from the vibrations.

Hum

Possible cause: The ground wire is not connected correctly.

Solution: Check the ground wire connection.

Possible cause: The ground wire has the opposite effect on your audio system.

Solution: In this case, do not connect the ground wire.

Bluetooth pairing fails

Possible cause: The turntable is not in pairing mode.

Solution: Press the BT button briefly, then press it again for at least 2 seconds to start pairing mode.

Possible cause: The speaker or headphones are not in pairing mode.

Solution: Activate pairing mode as described in the Bluetooth device's instructions.

Possible cause: The devices are too far apart.

Solution: Move the devices closer together.

Possible cause: A connection still cannot be established.

Solution: Activate Bluetooth by pressing the BT button briefly. Then press it again for at least 10 seconds to delete all stored pairings. Pair the speaker or headphones again.

Bluetooth is connected, but there is no sound

Possible cause: The preamplifier is not set to ON.

Solution: Set PRE AMP to ON.

Bluetooth connection to a smartphone

Possible cause: This connection is not supported.

Solution: Connect the turntable to a Bluetooth speaker or headphones.

Playback stops before the end of the record

Possible cause: The automatic lift function is triggered too early. Unusual groove patterns or music close to the centre of the record may be interpreted as the end of the record by the mechanism.

Solution: This is a known phenomenon with these records and groove patterns.

Further information: Audio connection and preamplifier · Bluetooth · Tracking force and anti-skating.